Order Support
This policy explains how we handle sample, custom, and bulk order issues for high-visibility safety jackets and reflective workwear.
HSafetyJackets supplies high-visibility safety jackets, reflective vests, custom OEM workwear, samples, and bulk B2B orders. Because many orders are produced or branded according to buyer specifications, return eligibility depends on the order type, production status, and issue reported.
Please inspect all samples and bulk shipments promptly after delivery. If there is a quality, quantity, size, packaging, or shipping damage issue, contact us as soon as possible with your order details and supporting photos.
Sample orders are used to confirm fabric, sizing, reflective tape layout, logo placement, workmanship, and packaging before bulk production.
If a sample arrives damaged or does not match the confirmed specification, contact us with photos and a description of the issue so we can review a replacement, remake, or other practical solution.
Custom safety jackets, logo printed workwear, private label products, special colorways, custom packaging, and other OEM/ODM goods are generally not returnable after production approval unless they are defective or materially different from the approved specification.
Before production starts, buyers should carefully review samples, artwork, Pantone colors, size charts, labels, packaging, carton marks, and all written specifications.
For bulk orders, return or replacement requests should include the purchase order or invoice reference, affected SKU or product name, quantity affected, photos or videos, carton information, and a clear description of the issue.
We review each claim against the confirmed order specification, approved sample, production record, and shipping documents.
If products arrive damaged, short-shipped, incorrectly packed, or visibly different from the approved specification, keep the packaging and contact us before using, altering, washing, relabeling, or redistributing the goods.
Depending on the case, we may offer replacement goods, remake support, repair guidance, credit, or another commercially reasonable solution.
Products may not be eligible for return if they have been used, washed, altered, relabeled, printed by a third party, damaged after delivery, or distributed before inspection.
Custom-made goods that match the approved specification are not returnable simply because of buyer-side changes, over-ordering, project cancellation, or preference changes.
To request return, replacement, or claim support, contact us with your order reference, product details, photos or videos, affected quantity, delivery date, and a short explanation of the issue.
Our team will review the case and respond with the next steps. Please do not send goods back before receiving written instructions from HSafetyJackets.
